Field Force Automation solutions

MobiPro Automotive offers mobile access to information to increase transparency across the supply chain and to increase productivity and achieve optimum inventory levels. The mobile solution enables sales personnel to update parts inventory status anytime, anywhere. Whenever stock items reach the reorder level, the solution sends alerts to the purchase manager informing him that stocks of the item in question need to be replenished. The solution also allows sales personnel and dealers to query pricing details of items in stock and updates them automatically when prices are revised.

Solution offering:

• The system provides the stability and high availability required to service a large number of simultaneous mobile requests.
• Service engineers are provided access to back-end systems from their mobile phones any time of the day.
• A user-friendly interface is available that enables service engineers to use the product without much training.
• Apart from the employees, customers also benefit from the solution. They receive alerts whenever a vehicle is due for service and have comfort in the knowledge that the Company’s personnel can locate the parts that their vehicles may require quickly and easily, reducing vehicle downtime.

MobiPro Logistics provides quick and cost-effective means for tracking courier consignments from mobile devices by company personnel as well as customers. The features provided by the solution include consignment tracking, automatic notification of delivery to senders and sending information to franchises regarding the status of consignments wherever there is a problem.

The solution has the ability to capture the status of consignments for large numbers of customers nationwide and is designed to extract relevant information from databases storing more than 100 million records.

The solution offers the following:

• Tracking consignments by customers in real-time.
• Sending Proof of Delivery to customers automatically as soon as the package is delivered.
• Reduced requirement for maintaining a large customer call center since most requests can be handled automatically.
• A secure solution that does not require an expensive virtual private network.
• 24/7-customer service that is relatively maintenance free.
• Integration into the website where existing.

MobiPro Power is a solution used by power utility companies. The solution provides an instantaneous and cost-effective means of access to information by the field force to reduce cycle times in delivering services and to increase efficiency.

Solution offerings:

• Service engineers are alerted as and when a new service request is logged into the database, which helps them to act quickly on the problem. This saves time on servicing, and usually helps avoid a trip to the desktop.
• Service engineers can update service statuses through their mobile device directly into the database. This provides them the flexibility to update status promptly from any location at any time without having to visit their desktop.
• On updating the status, a message is triggered to the individual who logged the request informing him/her about the progress or completion.
• The mobility factor is not only of benefit to service engineers but also to their managers. Managers can now query for service status through their mobile devices and the system delivers the status for each day sorted by service engineer. This helps managers track progress and provide assistance where required. Even while away from their desktops, managers can co-ordinate the activities of service engineers.

The traffic police officers need access to critical information from their back-end systems while they are out of office on duty. Access to real-time data by these field officers can increase their productivity, increase the revenues generated by the department, and be more effective in delivering on the mandate of the department. The police officers can query for specific information from the database and get the latest information on their mobile devices, instantly. This solution thus helps the officers to be more effective on the field.

Some of the use cases of query by on-duty personnel are:

• View vehicle ownership details
• Request vehicle permit details
• Request speed pass details of heavy transport vehicles
• View traffic violation details of vehicles
• Query details of missing vehicles

Following are some cases of query that can be done by the end-customer from their mobile devices:

• Missing vehicle details
• Individual license details
• Enquiry of license status (endorsements, validity, etc)