Customer Relationship Management solutions

Applying our expertise in the wireless and mobile technologies, we offer comprehensive business solutions to address the requirements of the healthcare industry. MobiPro Healthcare, our mobile messaging platform bridges the information gap between hospitals and patients.

The features provided by the solution include:

• Providing patients the ability to query for information such as appointment details, monthly or annual checkup details and doctor availability.
• Sending reminders to former patients for fresh medical checkups.
• Instructing patients on certain activities to be carried out by them before a scheduled checkup.
• Informing doctors, patients and franchisees on the arrival of test results.
• Requesting a physician’s contact details.
• Requesting a doctor’s visiting hours.
• Requesting a patient’s ward and room number.
• Automatically sending personalized greetings to patients on their birthdays and anniversaries.
• Querying by Doctors of their appointment schedules.

The above functionalities help hospitals reduce patient enquiry handling and communication costs,  increases revenues, and above all ensure better service to patients.

Mobile communication is being widely used to promote travel and tourism since this mode is more appealing when targeted at the right audience. The best practice worldwide has been the use of text messaging to drive holiday brochure responses, free alert services, event promotions, mobile vouchers for visitors, and competitions to drive event awareness and traffic.

Text messaging can be used to provide a wide range of services to your customers - travel and city information, alert services, call center communication and loyalty programs. In addition to this, text messaging forms an appealing media for promotional messages.

Stated below are some of the services that you can offer your customers using a mobile channel for communication. 

• Package trips -- Time based alerts are sent out to tourists informing them of their travel package details or schedules.  For example:
  
• Enquire tour package dates, seat availability, tour package details, etc
• Confirmation of tickets 
• Reminders before departure 
• Itinerary updates
• Daily alerts about the events/sightseeing scheduled for the day
• Weather reports for each destination
• Travel advisory messages about clothing and accessories to be carried, conditions prevailing along the route and at the destination, etc

• Hotels
  
• Enquire room rates, package deals, room availability, etc 
• Confirmation of room reservations
• Welcome message on check-in
• Notification of any missed calls at the hotel during the stay.
• Communication of bill amount before check-out.
• Thank you note on check-out.

• Travel related information
  
• Ability of tourists to query information on travel packages offered, destinations covered, fares and schedules
• Details of tourist spots, shopping places, restaurants, events and other city information as and when tourists reach a destination.  Such services may be offered to customers as well as tour operators.
• Call center support - Respond to queries using text messaging rather than more time intensive voice calls to reduce load on call center

• Contests

  Contests are a mechanism to create awareness and excitement around your brand and to drive traffic towards it.  Competitions organized for customers and potential customers with attractive prizes such as free tickets to a tourist spot, T-shirts or  paid holidays allow insertion of brand related information into each interaction with customers or potential customers and this increases brand recall.   A great benefit from organizing competitions is the ability to create a database of potential customers for further, focused, marketing efforts. 
  

• Loyalty programs
  
• Send offers and discount coupons to customers as incentive or reward, which would in turn get them interested in your travel packages.
• Send greetings on birthdays and anniversaries coupled with information on the latest travel packages customized for the occasion, which adds more value to your offering.

MobiPro Legal can be used in the Courts to acquire information on the daily cause list, type of case and court hall number where a hearing is scheduled from the back-end database quickly and economically using text messaging as the messaging medium.

A typical example is that of a person who, while away from the court, needs to enquire details about a court case. On submitting the case number through an SMS, the solution queries the back-end databases and returns the relevant details to the requestor.  This self-service, 24x7, completely automated solution thus helps the judiciary to be more people-friendly and transparent while increasing its efficiency.

Some of the key offerings of this solution are:

• Notification of date and time of a scheduled case.
• Notification of settlement dates.
• Notification of Interim Application (IA) details.
• Notification of further hearing dates.
• Notification of final hearing dates.
• Reminding advocates about documents to be submitted.
• Notification petitioners/respondents about IA fees.

MobiPro Banking is a software solution that provides data connectivity and mobility to product/application databases of banking systems from mobile devices over cellular networks. It delivers data using text messaging.

The features of MobiPro Banking are:

• Select information – The solution allows users to query (select) information from the database using SMS as the data delivery mechanism. Examples of usage scenarios involving queries are:
  
  • Retrieve account balance
  • Retrieve last few transaction details
  • Retrieve cheque status
  • Request for cheque book
  • Retrieve term deposit details
  • Verify stocks in depositary account
  • Retrieve loan details
  • Enquire interest rates on deposits
  • Enquire foreign exchange rates, per currency
    
• Alerts – The alert functionality informs the user through an SMS message of an event occurring in the back-end banking system.  Examples of such events are:
  
  • Fixed deposit maturity
  • Account balance at close of day
  • Minimum balance alert
  • Loan installment due
  • Credits or debits to bank account
  • Credits or debits to depository account
  • Information on new products for cross-selling opportunities
    
• Broadcast – The broadcast functionality allows delivery of a single SMS message to multiple recipients, such as where new banking products are launched, changes in interest rates or closure of the bank on a particular day.
  
• Update information – The solution allows a mobile user to update the database from a handheld device by sending an SMS.
  
• Add/insert information – The solution supports addition/insertion of information which could be sent in the form of SMS to be written into the database.

MobiPro Finance is a mobile solution that enables customers to receive alerts on due dates for loan installments, acknowledgement of installment payments received and details of cheques dishonoured.  Customers can also query information regarding financial products offered, loan plans, interest rates, etc.

The solution offers:

• Select information - The solution allows to select information from the database making query response possible using SMS as a data delivery mechanism. For example, the end-customer can query for information regarding his payment information like premium payment, loan payment, account information and get details of his payments as SMS or Voice Message.
• Alert messaging - This is an alert functionality that informs the user of an event occurrence. The organization can also send out ad hoc messages to customers. An example of such a scenario could be - information from central location can be sent to customers as alerts regarding the payment details, due dates, insufficient funds, particular cheque deposited.
• Broadcasts - The broadcasting functionality of the solution makes it possible to deliver a single message to multiple end users. For ex: The information of a New Policy, Loan Plan, reduction of rates etc can be sent out to end customers on to their mobile phones.
• Update information - The solution allows a mobile user to update into the database through a handheld device using the normal SMS route
• Add/Insert information - The solution supports addition/insertion of information which could be sent in the form of SMS and the information could be written into the database.